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Incidents are the core of Signal’s safeguarding system. They help you record, track, and respond to safeguarding concerns involving students in your school.

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What are Incidents?

An incident is any safeguarding concern, observation, or event involving a student that needs to be recorded and potentially acted upon. This could include:
  • Behavioral concerns
  • Welfare observations
  • Bullying reports
  • Mental health concerns
  • Physical injuries
  • Attendance issues
  • Disclosure conversations
  • Multi-agency referrals

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Key Features

AI-Powered Analysis

Automatic incident summaries, relationship mapping, and suggested actions powered by AI

Timeline View

Visualize incident history and patterns over time for individual students and groups

Family Incidents

Link related incidents across siblings and family members for a complete picture

Actions & Follow-up

Create, assign, and track actions with AI-suggested next steps

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How Incidents Work

1

Record the Incident

Create a new incident by entering details about what happened, when, where, and who was involved
2

AI Analysis

Signal automatically analyzes the incident and generates insights, summaries, and suggested actions
3

Create Actions

Assign follow-up tasks to staff members with due dates and priorities
4

Monitor & Review

Track progress on actions and review incident patterns through timeline and relationship views

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Incident Categories

Organize incidents using customizable categories that match your school’s safeguarding framework. Categories help with:
  • Filtering and searching incidents
  • Reporting and analysis
  • Triggering automated alerts
  • Applying relevant policies
Learn how to set up and manage categories in Setup Categories.

Creating Incidents

Learn how to record new safeguarding incidents

Insights & Analysis

Explore AI summaries, timelines, and relationship maps

Managing Actions

Create and track follow-up actions with your team

Best Practices

Tips for effective incident recording

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Parent Mode

When reviewing incidents with parents or external parties, you can enable Parent Mode to hide sensitive categories and content.
Parent Mode helps protect confidential information during reviews. Always verify what content is visible before sharing your screen.
Learn more about Parent Mode for safe information sharing.