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Signal integrates with Arbor, Bromcom, and Wonde — Management Information Systems and data platforms used by many UK schools. Connecting your MIS keeps Signal up to date with your school’s data without manual entry.
MIS integration requires the Owner or DSL role. Each school can connect one MIS at a time.

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What data is synced

When connected, Signal automatically syncs the following data:
Synced data flows one way — from your MIS into Signal. Changes you make in Signal (such as adding a student to a group) are not sent back to your MIS.

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Provider-specific data processing

For DPIA and due-diligence detail by provider, see:

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Connecting to Bromcom

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Connecting to Arbor

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Connecting via Wonde

Wonde is a data integration platform that connects to many different MIS providers. If your school uses Wonde, you can connect Signal through Wonde instead of connecting directly to your MIS.

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Automatic syncing

Once connected, Signal syncs with your MIS automatically on a daily schedule. This ensures that new students, leavers, class changes, and updated contact details are reflected in Signal without any action from you. Attendance is synced multiple times per day (morning and afternoon) to keep records current.
You do not need to remember to sync — Signal handles it automatically. Any changes in your MIS (new enrolments, class moves, updated contacts) will appear in Signal after the next scheduled sync.

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Disconnecting your MIS

Go to Settings → Integrations and click the disconnect button next to your MIS connection — Disconnect Arbor, Disconnect Bromcom, or Disconnect Wonde, depending on your provider. Disconnecting stops future syncs but does not delete data already imported into Signal. Your existing student, staff, and attendance records remain intact.
Each school can only have one MIS connected at a time. If you need to switch from one MIS to another (e.g. Arbor to Bromcom), disconnect your current MIS first, then connect the new one. If you see a message about contacting support, email support@signalschools.com for assistance.

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Importing from your previous safeguarding supplier

Once your MIS integration is connected and an initial sync has completed successfully, you can import historical data from your previous safeguarding system (such as CPOMS). The import option becomes available on the Settings → Integrations page after a successful MIS sync. This is a one-time process that brings your existing safeguarding records into Signal, ensuring continuity when switching platforms.
If you need help with importing data from your previous supplier, contact support@signalschools.com.

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Troubleshooting

  • Confirm that Signal has been granted access in Bromcom under Setup → Partner Applications.
  • Double-check that you have entered the correct School ID.
  • Ensure your email address matches a staff member in the Bromcom school.
  • If you are a super admin, the staff email check is bypassed — contact support if you still encounter issues.
  • Confirm with your IT team or Arbor administrator that your school’s Arbor account is set up to allow third-party integrations.
  • Check that your school’s network does not block outbound connections to Arbor’s servers.
  • Try disconnecting and re-authorising the connection from Settings → Integrations.
  • Verify that the missing records exist and are active in your MIS. Signal only syncs active students and staff.
  • If a student has recently enrolled, they may not appear until the next daily sync.
  • Check that the student’s year group and class are correctly assigned in your MIS.
  • Contacts are synced from your MIS along with their relationship to each student. Make sure the contact records are complete in your MIS (name, relationship, and at least one phone number or email).
  • If the contacts were recently added, they will appear after the next daily sync.
  • Attendance data is used by Signal’s AI features for pattern analysis. It may take a sync cycle for new attendance data to appear.
  • Confirm that attendance is being recorded in your MIS for the relevant time period.
  • Access requests must be approved by your school’s Wonde administrator in the Wonde portal.
  • Contact your IT team or Wonde account holder to check the status of the request.
  • If the request was declined, you can disconnect and try again from Settings → Integrations.
  • Disconnect your current MIS from Settings → Integrations.
  • If the disconnect button is not available, contact support@signalschools.com to have the old connection removed.
  • Once removed, you can connect to a different MIS.
  • Go to Settings → Integrations and click the disconnect button next to your MIS connection — Disconnect Arbor, Disconnect Bromcom, or Disconnect Wonde, depending on your provider.
  • Disconnecting stops future syncs but does not delete data already imported into Signal. Your existing student, staff, and attendance records remain intact.