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Signal integrates with Arbor, Bromcom, and Wonde — Management Information Systems and data platforms used by many UK schools. Connecting your MIS keeps Signal up to date with your school’s data without manual entry.
Connecting or disconnecting an MIS requires the Owner, DSL, or Deputy DSL role. School Admins can open the Integrations page and see the connection status, but not the connect or disconnect buttons.Integrations also require an active subscription — during the demo the page shows a locked panel instead. Each school can connect one MIS at a time.

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What data is synced

When connected, Signal automatically syncs the following data: Signal also creates Staff Groups for you as staff sync — one per year group, one per registration form (such as “7A Staff”), and one per job title. These are what class and year group alerts rely on, so connecting your MIS sets up most of your alerting automatically.
Synced data flows one way — from your MIS into Signal. Changes you make in Signal (such as adding a student to a group) are not sent back to your MIS.

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Differences between providers

Most data is the same whichever provider you use, but there are a few gaps worth knowing about:
  • Student photos are synced from Arbor and Wonde, but not from Bromcom.
  • Pre-admission students — children accepted but not yet on roll — are synced from Wonde only.
  • Attendance is synced by all three. Wonde omits codes that mean no mark was expected, such as days the school was closed.

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Provider-specific data processing

For DPIA and due-diligence detail by provider, see:

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Connecting to Bromcom

1

Ensure Signal has access in Bromcom

Before connecting, your Bromcom administrator must grant Signal access via Setup → Partner Applications in Bromcom.
2

Go to integration settings

Go to Settings → Integrations from the sidebar.
The Integrations settings page showing Arbor MIS, Bromcom MIS, and Wonde connectors with Connect buttons
3

Click Connect Bromcom

Click Connect Bromcom. A dialog appears asking for your Bromcom School ID.
The Connect to Bromcom dialog asking for the Bromcom School ID
4

Enter your School ID

Enter the numeric School ID for your school in Bromcom. Your IT team or Bromcom administrator can provide this.
You can find your School ID in Bromcom under Setup → School Details or by asking your Bromcom account manager.
5

Click Connect

Signal validates the School ID and checks that your email address exists as a staff member in the Bromcom school. If everything checks out, the connection is established.
6

Wait for the first sync

Signal begins syncing your data automatically. The first sync may take 20–30 minutes depending on the size of your school. You can see the sync progress on the Integrations page.
The integration card showing Connected with a sync in progress indicator and the note that the first sync may take 20-30 minutes
7

Review your data

Check your student list, staff list, and year groups to confirm everything has come through correctly.

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Connecting to Arbor

1

Go to integration settings

Go to Settings → Integrations from the sidebar.
The Integrations settings page showing Arbor MIS, Bromcom MIS, and Wonde connectors with Connect buttons
2

Connect to Arbor

Click Connect to Arbor. This redirects you to Arbor’s website.
3

Authorise Signal in Arbor

Sign in to Arbor and authorise Signal to access your school’s data.
4

Return to Signal

You are redirected back to Signal automatically. The connection is confirmed once you arrive back in Signal.
5

Wait for the first sync

Signal begins syncing your data automatically. The first sync may take 20–30 minutes depending on the size of your school.
6

Review your data

Check your student list, staff list, and year groups to confirm everything has come through correctly.

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Connecting via Wonde

Wonde is a data integration platform that connects to many different MIS providers. If your school uses Wonde, you can connect Signal through Wonde instead of connecting directly to your MIS.
1

Go to integration settings

Go to Settings → Integrations from the sidebar.
2

Check your school's URN is on record

Signal finds your school in Wonde using your URN, so it must be set on your school record before you start. If it is missing, the connection fails with a message asking you to contact support.
3

Click Connect via Wonde

Click Connect via Wonde. A dialog appears asking for your contact details.
The Connect via Wonde dialog showing how the request works, the £8 per month charge notice, and the contact detail fields
4

Enter your details

Provide your first name, last name, email address, and optionally a phone number. Signal uses these to request access to your school’s data via Wonde.
5

Accept the terms and conditions

The dialog states that the Wonde integration costs £8 per month per school, billed yearly. Tick the Terms and Conditions checkbox to confirm you accept this before continuing.
This charge applies to the Wonde integration only. Connecting directly to Arbor or Bromcom does not carry this cost.
6

Submit the request

Click Request Access. Signal sends an access request to Wonde on your behalf. The connection status changes to Pending.
7

Approve access in Wonde

Your school’s IT administrator or Wonde account holder needs to approve the access request in the Wonde portal. Signal is notified automatically when this happens.
The approval process is managed by Wonde and your school. Signal cannot speed this up — if you need help, contact your school’s Wonde administrator.
8

Wait for the first sync

Once approved, Signal begins syncing your data automatically. The first sync may take 20–30 minutes depending on the size of your school.
9

Review your data

Check your student list, staff list, and year groups to confirm everything has come through correctly.

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Automatic syncing

Once connected, Signal runs a full sync with your MIS overnight, Monday to Friday. This ensures that new students, leavers, class changes, and updated contact details are reflected in Signal without any action from you. Attendance is synced twice each day to keep records current. A further catch-up sync runs at the weekend to reconcile any gaps.
You do not need to remember to sync — Signal handles it automatically. Any changes in your MIS (new enrolments, class moves, updated contacts) will appear in Signal after the next scheduled sync.

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Disconnecting your MIS

Go to Settings → Integrations and click the disconnect button next to your MIS connection — Disconnect Arbor, Disconnect Bromcom, or Disconnect Wonde, depending on your provider. Disconnecting stops future syncs but does not delete data already imported into Signal. Your existing student, staff, and attendance records remain intact.
Only Bromcom can be reconnected by your school after disconnecting. For Arbor and Wonde, contact support@signalschools.com to re-enable the connection or have it fully removed.
Each school can only have one MIS connected at a time, and disconnecting does not free that slot. Switching from one provider to another is not something you can do yourself — email support@signalschools.com and we will remove the old connection so you can connect the new one.

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Importing from your previous safeguarding supplier

If your school is connected to Arbor, you can import historical data from your previous safeguarding system (such as CPOMS). The import option appears on the Settings → Integrations page once your first Arbor sync has completed successfully.
This import option is only available to schools connected to Arbor. It is not offered for Bromcom or Wonde connections — contact support@signalschools.com to discuss your options.
This is a one-time process that brings your existing safeguarding records into Signal, ensuring continuity when switching platforms.
If you need help with importing data from your previous supplier, contact support@signalschools.com.

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Troubleshooting

  • Confirm that Signal has been granted access in Bromcom under Setup → Partner Applications.
  • Double-check that you have entered the correct School ID.
  • Ensure your email address matches a staff member in the Bromcom school.
  • If you are a super admin, the staff email check is bypassed — contact support if you still encounter issues.
  • Confirm with your IT team or Arbor administrator that your school’s Arbor account is set up to allow third-party integrations.
  • Check that your school’s network does not block outbound connections to Arbor’s servers.
  • Try disconnecting and re-authorising the connection from Settings → Integrations.
  • Verify that the missing records exist and are active in your MIS. Signal only syncs active students and staff.
  • If a student has recently enrolled, they may not appear until the next overnight sync.
  • Check that the student’s year group and class are correctly assigned in your MIS.
  • Contacts are synced from your MIS along with their relationship to each student. Make sure the contact records are complete in your MIS (name, relationship, and at least one phone number or email).
  • If the contacts were recently added, they will appear after the next overnight sync.
  • Attendance data is used by Signal’s AI features for pattern analysis. It may take a sync cycle for new attendance data to appear.
  • Confirm that attendance is being recorded in your MIS for the relevant time period.
  • Access requests must be approved by your school’s Wonde administrator in the Wonde portal.
  • Contact your IT team or Wonde account holder to check the status of the request.
  • If the request was declined, the card says so — contact Wonde support to find out why, rather than resubmitting.
  • Contact support@signalschools.com. Switching providers is not self-service.
  • Disconnecting your current MIS on its own is not enough — the connection still occupies your school’s single MIS slot, so the other providers stay unavailable until support removes it.
  • Once it has been removed, you can connect the new provider as normal.
  • Go to Settings → Integrations and click the disconnect button next to your MIS connection — Disconnect Arbor, Disconnect Bromcom, or Disconnect Wonde, depending on your provider.
  • Disconnecting stops future syncs but does not delete data already imported into Signal. Your existing student, staff, and attendance records remain intact.
  • Only Bromcom can be reconnected by your school afterwards. For Arbor and Wonde, contact support@signalschools.com to re-enable the connection or have it fully removed.