Events

Events capture the significant things that happen around a safeguarding case: a social care core group meeting, a fixed-term suspension, a referral to CAMHS, or contact from the police. Recording them as events — rather than burying them in free-text comments — gives you a clear, structured history of what has happened and when.

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Events vs categories

Events and categories are easy to confuse, but they answer different questions — and they work together.

• Categories describe the incident itself — what kind of concern this is, such as Physical, Neglect, or Online Safety. You apply them once, when the incident is recorded.
• Events describe the consequences and outcomes — what was done, and what happened next as a result. A suspension, a strategy meeting, a police referral. You add them over the life of a case, as things unfold.

An incident is categorised once but can gather many events over time. Use categories to say what the concern was; use events to record the actions and outcomes that followed.

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Why use events

Recording outcomes as structured events — instead of leaving them in comments — gives you four things categories and free text cannot:

• Time-specific history — every event has its own start date (and an optional end date for anything spanning a period, such as a fixed-term exclusion), so you can see exactly when each meeting, action, or agency contact happened. Events appear as dated markers on the incident timeline, in order.
• The full picture for a child — events are linked to the student, not just one incident. When you open any incident for that student, you also see events recorded on their other incidents, so you can make decisions with everything that has happened in front of you.
• Filterable analysis — because events are structured and dated, you can filter and count incidents by event type in Insights — for example, how many suspensions were recorded this term, or how often a particular agency has been involved.
• Richer AI context — events tell the AI what was done about a concern, not just what the concern was. That lets it reason about your response — for example, what happened after a suspension, or whether a referral was followed up.

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How events are organised

Events are built from two configurable building blocks:

• Event groupings — broad categories such as Social Care Involvement, Disciplinary Actions, or External Agency Contact.
• Event types — the specific event within a grouping, such as CP core group meeting, Suspension, or Police.

Every school starts with a sensible set of default groupings and types, which you can rename, add to, or archive to match how your school works. See Setting up event types.

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Where events appear

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