Account & Login
How do I set up a passkey?
How do I set up a passkey?
When you first log in, Signal prompts you to register a passkey on your device. You can also add or manage passkeys from your account settings at any time. See Login & Authentication for full details.
What if I can't log in?
What if I can't log in?
If your passkey is not working, try the email OTP option on the login screen — Signal sends a one-time code to your email address. If you still cannot access your account, contact your school’s DSL or Owner to check your account status. See Troubleshooting for more help.
Can I use Signal on my phone?
Can I use Signal on my phone?
Yes. Signal works in your mobile browser — no app download is needed. The interface adapts to your screen size, so you can record concerns, check alerts, and review incidents on any device.
Incidents
Who can see my incidents?
Who can see my incidents?
Student incidents are visible to all staff with the Viewer role or above, unless visibility exclusions have been applied. Staff incidents are accessible to staff with the Owner, DSL, or Deputy DSL role, with automatic self-exclusion for named staff. See Staff Incidents for details.
Can I edit an incident after saving?
Can I edit an incident after saving?
Yes. You can update an incident’s details, categories, and attachments after it has been saved. All changes are tracked in the audit log for accountability. See Managing Incidents.
What happens when I delete an incident?
What happens when I delete an incident?
Deleting an incident permanently removes it from Signal. This action cannot be undone, so take care when deleting. Only staff with the appropriate role can delete incidents.
Students
How do I archive a student?
How do I archive a student?
When a student leaves your school, you can archive their record from the student’s profile. Archiving preserves their full safeguarding history while removing them from active lists. See Student Profiles for details.
Can I import students from a spreadsheet?
Can I import students from a spreadsheet?
Signal syncs student data from your MIS (such as Arbor) automatically. If you do not use a supported MIS, you can add students manually. See MIS Integration and Adding Students.
AI Features
How does AI analysis work?
How does AI analysis work?
When you create an incident or upload a document, Signal’s AI reads the content and suggests categories, agencies, and relevant policies. It also generates summaries and highlights patterns. See AI in Signal for a full overview.
Is my data safe with AI?
Is my data safe with AI?
Yes. All AI processing happens securely within Signal’s infrastructure. Your data is never used to train AI models and is never shared with other schools. See AI in Signal for details on data privacy.
Can I turn off AI suggestions?
Can I turn off AI suggestions?
AI suggestions are always optional — you can dismiss any suggestion and complete records manually. The suggestions appear alongside your work but never make decisions automatically.
Transfers
How do I transfer records to another school?
How do I transfer records to another school?
Go to the Transfers page, select the student, choose the destination school, and pick which records to include. See Creating a Transfer for a step-by-step guide.
Can non-Signal schools receive transfers?
Can non-Signal schools receive transfers?
Yes. Schools that do not use Signal can receive records through a secure external portal. You send a link and they access the records through a protected web page. See Student Transfers for details.
Demo & Subscriptions
What does the demo include?
What does the demo include?
The demo gives you sample students, staff, academic years, attendance records, and incidents to explore. You have full access to all features except MIS integration, which is enabled when you subscribe. See Demo & Subscriptions for details.
Can I add my own staff to the demo?
Can I add my own staff to the demo?
Yes. You can invite colleagues with different roles (DSL, Admin, Viewer) so they can explore Signal from their own perspective. This is a great way to get your safeguarding team familiar with the platform before going live.
What happens to demo data when I subscribe?
What happens to demo data when I subscribe?
Demo data (students, staff, incidents, attendance) is removed. Your configuration — categories, locations, agencies, working schedules, staff accounts, alert rules, and policies — is kept. See Demo & Subscriptions for the full list.
How do I subscribe?
How do I subscribe?
Go to Settings, click Request Subscription, and enter your student count. The Signal team will send you a quote. After payment, your demo data is cleaned up and integrations are enabled.
What is the Pay for One Promise?
What is the Pay for One Promise?
If you are switching from another safeguarding provider with time remaining on your contract, Signal can extend your first year subscription to cover the overlap — so you never pay for two systems at once. Contact support@signalschools.com to arrange this. See Pay for One Promise for details.
Permissions
What's the difference between DSL and Deputy DSL?
What's the difference between DSL and Deputy DSL?
Both roles have the same access level — full safeguarding access including student and staff incidents, settings, and staff management. The distinction is for organisational clarity within your school. See Staff & Permissions.
Can I change someone's role?
Can I change someone's role?
Yes. Owners and DSLs can change a staff member’s role at any time from the staff management page. See Managing Staff for instructions.