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Adding, editing, and removing staff requires Deputy DSL or above. School Admins can manage staff too, but have no Staff link in the sidebar — reach the page at /app/staff directly. If you do not see the staff management options, check your role with your school’s Signal administrator.

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Adding a new staff member

1

Open staff management

Select Staff from the sidebar. Staff is a top-level item — it is not under Settings.
2

Click Add Staff

Select the Add Staff button at the top of the staff list.
3

Enter their details

Fill in the staff member’s name and email address, then tick the roles they need. You can tick more than one — a School Admin who also records concerns needs Contributor alongside School Admin.If you leave every role unticked, the person is added as a Member: they can sign in and record a concern, but cannot read any incident. For staff who should keep sight of what they report — lunchtime supervisors, teaching assistants, site staff — tick Reporter instead.
Do not tick Reporter alongside Contributor, Deputy DSL, DSL or Owner. The widest role always wins, so the Reporter limit is removed entirely and the person sees everything the wider role sees. Reporter works on its own, or with School Admin.
4

Save

Click Save to add the staff member to your school’s account.
The Add Staff form with first name, last name, and email filled in, and role checkboxes for Owner, DSL, Deputy DSL, Contributor, Reporter, and School Admin, with Reporter ticked

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Inviting staff via email

After adding a staff member, you can send them an email invitation. The invitation contains a link that lets them set up their account and register a passkey for secure, passwordless login.
Staff do not need to be invited immediately. You can add them to the system first and send the invitation later when they are ready to start using Signal.

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Viewing the staff list

The staff list shows all staff members in your school’s Signal account. You can:
  • Search by name or email to find a specific person quickly.
  • Filter by Staff Group to see members of a particular group (for example, the Safeguarding Team).
The Staff list with a search bar, Groups and Restrictions buttons, and columns for Groups, Restrictions, Roles, Alerts, and Mentions, sorted by role with a Reporter highlighted

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Editing staff details

To update a staff member’s information or change their role:
1

Find the staff member

Use the search bar or scroll through the staff list to locate the person.
2

Open the edit dialog

Click the Edit button for the staff member. For staff members synced from your MIS, this button is labelled Edit Roles. This opens the “Edit Staff” dialog.
3

Make your changes

Update their name, email, or role as needed.
4

Save

Click Save to apply the changes.
Changing a staff member’s roles takes effect immediately. If you downgrade someone from DSL to Contributor, they lose access to staff incidents and settings straight away. Narrowing someone to Reporter immediately hides every incident they did not record or get @mentioned in. Removing every role leaves them as a Member, able to record concerns but not read them.

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Staff profile page

Each staff member has a detail page with the following tabs: Profile, Incidents, Documents, Insights, Student Incidents, and Audit. The Profile tab shows:
  • Their name, email address, and roles
  • The Staff Groups they belong to
  • Their Student Restrictions
A staff member's profile page showing Staff Details, Staff Groups, and Student Restrictions with the Profile, Incidents, Documents, Insights, Student Incidents, and Audit tabs

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Removing a staff member

When a staff member leaves your school or no longer needs access, you can remove them. They are removed from your school in Signal and no longer have access to it. Historical activity (such as incidents they created or comments they made) is preserved.
1

Open their profile

Navigate to the staff member’s profile page.
2

Remove

Click Remove, then confirm the action in the “Remove Staff from School” dialog.
Removing a staff member does not delete any data. Their name still appears on incidents and comments they contributed to, maintaining your audit trail.

Roles & Permissions

Understand what each role can see and do.

Staff Groups

Organise staff into groups for alert routing and visibility exclusions.