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Uploading your school’s policies to Signal ensures that staff have easy access to the right guidance and that the AI can match policies to incidents automatically. This page covers how to add, update, and organise your policies.
You need the DSL or Owner role to manage policies.

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Adding a single policy

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Go to Settings
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Open Settings from the sidebar and select Policies.
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Click Add Policy
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Click the Add Policy button to open the policy form.
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Enter the policy title
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Give the policy a clear, descriptive title — for example, “Child Protection Policy 2025-26” or “Anti-Bullying Policy”.
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Choose a category
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Select the category that best fits this policy:
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  • Safeguarding — whole-school safeguarding procedures
  • Behaviour — behaviour management, exclusions, rewards and sanctions
  • Attendance — attendance, children missing education
  • Anti-Bullying — anti-bullying, peer-on-peer abuse guidance
  • Online Safety — online safety, acceptable use, filtering and monitoring
  • Child Protection — child protection, managing allegations
  • SEND — SEND policy, accessibility plan, SEND information report
  • Inclusion — inclusion, equality and diversity
  • Other — any policy that does not fit the categories above
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    Upload the document
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    Click Upload and select the policy document from your computer. Signal accepts common file formats including PDF, Word (.docx), and other document types.
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    Save
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    Click Save to add the policy. Signal processes the document so the AI can use it for matching against future incidents.

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    Bulk import

    If you have several policies to upload at once, you can use the bulk import feature to add multiple policies in one go. This is especially useful when first setting up Signal or when updating your full policy suite at the start of a new academic year. Each uploaded file still needs a title and category, but the bulk import workflow lets you handle them in a batch rather than one at a time.

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    Replacing a policy document

    When a policy is updated — for example, after an annual review — you can replace the document without losing the previous version.
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    Open the policy
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    Go to Settings > Policies and click on the policy you want to update.
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    Click Replace Document
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    Click Replace Document and upload the new version of the file.
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    Save
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    Click Save. Signal stores the new version and keeps the previous version in the policy’s version history.
    Replacing a policy document does not affect any incidents that were previously matched to it. Past incidents retain their original policy references.

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    Policy categories and when to use each

    Choosing the right category helps Signal organise your policy library and improves the accuracy of AI matching.
    Your whole-school safeguarding policies and procedures. These are typically referenced for general safeguarding concerns and overarching guidance.
    Policies covering behaviour management, exclusions, rewards, and sanctions. Relevant when incidents involve behavioural concerns between students or towards staff.
    Attendance and children missing education policies. Relevant when incidents involve persistent absence, unexplained absences, or a child going missing.
    Anti-bullying policies and peer-on-peer abuse guidance. Matched to incidents involving bullying, harassment, or intimidation.
    Online safety, acceptable use, filtering, and monitoring policies. Matched to incidents involving online concerns, social media, or technology misuse.
    Child protection policies and managing allegations procedures. Referenced for concerns involving abuse, neglect, or significant harm.
    SEND policies, accessibility plans, and SEND information reports. Relevant when incidents involve students with special educational needs and disabilities.
    Inclusion, equality, and diversity policies. Matched when incidents involve discrimination, accessibility, or equalities-related concerns.
    Any policy that does not fit the categories above. Use this for specialist or cross-cutting policies that cover unique areas.

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    Supported file formats

    Signal supports common document formats including:
    • PDF (.pdf)
    • Microsoft Word (.docx, .doc)
    Keep your policies up to date. Replace documents whenever a policy is revised. The AI matches against the current version, so outdated documents may lead to outdated guidance being shown to staff.
    Upload all relevant school policies. The more policies Signal has access to, the better it can match the right guidance to each incident. Include your core safeguarding policy, behaviour policy, online safety policy, and any specialist policies your school uses.