Staff incidents are only available to staff with the Owner, DSL, or Deputy DSL role. If you do not see staff incident options in your sidebar, you do not have the required access.
Why staff incidents are separate
Concerns involving staff — whether conduct issues, allegations, or performance-related safeguarding matters — require a different level of confidentiality than student incidents. Staff incidents are isolated so that only authorised personnel can view, create, or manage them, protecting both the individuals involved and the integrity of any investigation.Key features
Restricted Access
Only staff with the Owner, DSL, or Deputy DSL role can view, create, or manage staff incidents. Other roles — including Admin and Viewer — cannot see staff incidents at all.
Self-Exclusion
If you are named in a staff incident, you are automatically prevented from viewing it — even if you have the DSL role. This ensures no one can access records about themselves.
Main Staff & Linked Staff
Each incident identifies the primary staff member involved (main staff) plus any additional linked staff. This distinction helps clarify who the concern is primarily about.
Linked Students
Students connected to a staff concern can be linked to the incident, creating a clear record of all individuals involved.
Staff incident categories
Staff incidents use their own set of categories, configured separately from student incident categories. This allows you to tailor the category list to the types of concerns that arise with staff — such as conduct, allegations, performance, or professional boundaries. For more on configuring categories, see Staff Incident Categories.How self-exclusion works
Self-exclusion is an automatic safeguard built into Signal. If your name appears as a main staff member or linked staff member on a staff incident, that incident is hidden from you completely. You will not see it in the staff incident list, and you cannot access it by any means. This applies regardless of your role. Even if you are an Owner, DSL, or Deputy DSL, you cannot view incidents that name you. This protects the confidentiality of concerns and ensures a fair process for everyone involved.Self-exclusion cannot be overridden. If you need to access an incident you are named in, another Owner, DSL, or Deputy DSL at your school must handle it.
Next steps
Recording & Managing
Learn how to create, view, edit, and comment on staff incidents.
Staff Categories
Set up and manage the categories used for staff incidents.