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Staff Groups let you organise staff members into meaningful teams. They serve two main purposes in Signal:
  1. Access control — restrict which incidents or students a group of staff can see.
  2. Alert routing — direct alert notifications to specific groups so the right people are informed.

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Common examples

Here are some Staff Groups schools typically set up:

Safeguarding Team

The DSL and Deputy DSLs responsible for managing safeguarding concerns.

Year Group Leads

Heads of year who need visibility of incidents involving students in their year group.

Senior Leadership Team

Senior leaders who need oversight of safeguarding activity across the school.
Other examples include Pastoral Team, SEN Team, and Attendance Officers — whatever groupings make sense for your school.

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Creating a Staff Group

Creating and managing Staff Groups requires the Owner, DSL, or Admin role.
1

Open Staff Group settings

Navigate to Settings and select Staff Groups from the sidebar.
2

Click Add Group

Select the Add Group button.
3

Name the group

Enter a clear, descriptive name for the group (for example, “Pastoral Team” or “Year 7 Leads”).
4

Save

Click Save to create the group.

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Adding and removing members

Once you have created a Staff Group, you can add staff members to it:
1

Open the group

Click on the Staff Group name to open its details.
2

Add members

Search for staff members by name and add them to the group.
3

Remove members

To remove someone, click the remove button next to their name in the group’s member list.
A staff member can belong to multiple Staff Groups. For example, a Head of Year might be in both the “Year Group Leads” group and the “Pastoral Team” group.
Some Staff Groups may be synced from your MIS and are marked with a sync indicator. These groups cannot be edited or deleted — they are managed through your MIS connection. Any changes to synced groups should be made in your MIS, and Signal will reflect them at the next sync.

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Using Staff Groups for alert routing

Staff Groups are particularly powerful when combined with workflows. When you create a workflow, you can choose a Staff Group as the recipient for an Alert Staff action. Every member of that group will receive the alert when a matching incident is logged. For example, you might create a rule that says:
“Alert the Pastoral Team whenever a student incident is logged in the Attendance category.”
This ensures the right people are notified without you having to select individuals one by one. If someone joins or leaves the group, the alert routing updates automatically.

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Using Staff Groups for access control

Staff Groups can also restrict visibility. When configuring incident visibility or student restrictions, you can grant or limit access based on Staff Group membership. This is useful for sensitive cases. For example, you might restrict a particular student’s records so that only members of the “Safeguarding Team” group can view them.

Roles & Permissions

Understand the role system that works alongside Staff Groups.

Workflows

Set up workflows that route alerts to Staff Groups.

Managing Staff Members

Add, edit, and remove staff in your school.