Skip to main content

​
What are Transfers?

Transfers in Signal allow you to securely share safeguarding records when a student moves between schools or educational establishments. The system ensures that critical safeguarding information follows the student, helping receiving schools continue appropriate support and protection.
Transfers are encrypted end-to-end and comply with data protection requirements. Only authorized staff at the receiving establishment can access transfer data.

​
Key Features

Secure Sharing

End-to-end encrypted transfers protect sensitive safeguarding information

AI-Powered Analysis

Automatically analyze PDFs, Word documents, and images to extract student information

CPOMS Integration

One-click transfers from CPOMS using our Chrome extension

Complete Records

Transfer full incident history, actions, alerts, and supporting documents

​
How Transfers Work

1

Setup Establishments

Add schools and establishments you frequently transfer students to/from
2

Create Transfer

Select student, choose receiving establishment, and specify what information to share
3

Receive Notification

Receiving school gets email notification with secure login link
4

Review & Accept

Designated safeguarding lead at receiving school reviews and accepts transfer
5

Integration

Student records automatically integrate into receiving school’s Signal system

​
Transfer Types

​
Outgoing Transfers

When a student leaves your school, you initiate an outgoing transfer:
  • Select which incidents, actions, and documents to share
  • Choose the receiving establishment
  • Add contextual notes for the receiving school
  • Track transfer status (pending, accepted, declined)

​
Incoming Transfers

When a student joins your school from another establishment:
  • Receive email notification with secure access link
  • Review complete safeguarding history
  • Accept or request additional information
  • Records automatically integrate into your system

​
External User Submissions

Schools not using Signal can still send safeguarding records:
  • External users access secure transfer portal
  • Upload PDFs, Word documents, or images
  • AI analyzes documents to extract structured data
  • You review and accept into your system
CPOMS users can transfer historical data in just a few clicks using our Chrome extension - no manual data entry required!

​
Who Can Manage Transfers?

  • Create outgoing transfers
  • Review and accept incoming transfers
  • Setup establishment connections
  • View all transfer history
  • Delete or decline transfers
  • Create outgoing transfers
  • Review and accept incoming transfers
  • View all transfer history
  • Cannot modify establishment settings
  • View outgoing transfers they created
  • View incoming transfers assigned to them
  • Cannot accept transfers independently
  • No transfer access
  • Cannot view or create transfers

​
Transfer Workflow

​
What Can Be Transferred?

When creating a transfer, you can include:
  • All incidents or selected incidents
  • Full incident descriptions and notes
  • Staff who created/managed incidents
  • Categories and severity levels
  • Dates and timeline information

​
Security & Privacy

Transfers contain highly sensitive safeguarding information. Only share what is necessary for the receiving school to continue appropriate support.

​
Data Protection

  • End-to-end encryption: All transfers encrypted in transit and at rest
  • Access control: Only authorized DSLs can access transfers
  • Audit trail: Complete record of who accessed what and when
  • Time-limited access: External user links expire after 7 days
  • GDPR compliant: Lawful basis for processing under safeguarding obligations

​
What You Should Transfer

  • Active safeguarding concerns
  • Ongoing support plans
  • Risk assessments
  • Agency involvement (social services, police, etc.)
  • Child protection plans
  • Recent serious incidents
  • Historical incidents (older than 1 year)
  • Low-level behavioral incidents
  • Incidents fully resolved with no ongoing concerns
  • Information that may stigmatize the student
  • Unsubstantiated allegations
  • Information unrelated to safeguarding
  • Staff disciplinary matters
  • Parental complaints unrelated to student welfare

​
Common Scenarios

What to transfer:
  • Summary of primary school safeguarding history
  • Active concerns and support plans
  • Agency contacts and involvement
  • Transition notes from primary DSL
Timeline: Initiate transfer during summer term before transition
What to transfer:
  • Complete current academic year incidents
  • Active alerts and risk assessments
  • Recent agency involvement
  • Immediate safety concerns
Timeline: Transfer within 24 hours of notification of move
What to transfer (from interim placement):
  • Incidents during absence
  • Support provided
  • Changes in circumstances
  • Updated contact information
Timeline: Before student returns to original school
What to transfer:
  • Critical safeguarding information only
  • Active child protection plans
  • Immediate safety concerns
  • Emergency contact details
Timeline: Same day, using urgent transfer flag

​
Getting Started

Setup Establishments

Add schools and establishments to your network

Create Your First Transfer

Send safeguarding records to another school

Managing Transfers

Track and manage incoming and outgoing transfers

External Users Guide

How external schools submit transfers to you

​
Need Help?

FAQs

Common questions about transfers

Troubleshooting

Solutions to common transfer issues