AI Incident Analysis

When you record an incident in Signal, AI works alongside you to ensure the record is complete and correctly classified. It analyses your description and suggests categories, agencies, and relevant policies — saving time and helping you capture everything that matters.

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AI suggestions when creating incidents

As you write an incident description, Signal’s AI analyses the text and suggests:

• Categories — the types of concern that best match what you have described, such as Physical, Emotional, Neglect, or Online Safety.
• Agencies — external organisations that may need to be involved, such as social services, police, or CAMHS.
• Policies — your school’s safeguarding policy documents that are relevant to the concern. This ensures staff have the right guidance at hand.
• Short Term Actions — suggested next steps based on the nature of the concern.

You review each suggestion and choose whether to accept, adjust, or dismiss it. The AI helps ensure nothing is missed, but you always have the final say.

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Incident summaries

AI can generate a summary of a student’s complete incident history, giving you a quick overview without having to read every individual record.

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What summaries include

• Patterns and trends — recurring types of concern, frequency changes, and emerging themes across the student’s records.
• Key concerns — the most significant incidents and ongoing issues highlighted for your attention.
• Timeline overview — how the student’s safeguarding picture has developed over time.

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Accessing a summary

Incident summaries appear on each incident card — visible when viewing incidents from student profiles, incident lists, or anywhere incidents are displayed. They draw on all incidents recorded for that student, giving you a comprehensive picture in one place. This is especially useful when:

• You are preparing for a meeting about a student and need a quick overview.
• A new DSL is taking over and needs to understand a student’s history.
• You are reviewing whether a student’s situation is improving or escalating.

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Document analysis within incidents

When you attach files to an incident — photos, scanned letters, reports — Signal’s AI automatically analyses them. It extracts text and generates a summary, so you can understand the contents without opening every attachment individually. Learn more about how this works in Document Analysis.

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AI is a tool, not a decision-maker