AI-Generated Summaries
Every incident automatically receives an AI-generated summary that helps you quickly understand the key points and context.What’s Included
The AI summary analyzes the incident and provides:Key Points
The most important details extracted from the incident description
Risk Assessment
Identified risk factors and concerns based on the incident content
Pattern Recognition
Connections to previous incidents or known concerns for this student
Policy Guidance
Relevant safeguarding policies that apply to this incident
Viewing AI Summaries
AI summaries are generated within seconds of creating an incident. If policies are added or updated, you can regenerate the summary to include new guidance.
How It Works
Signal’s AI analyzes:- The incident description and details
- Student history and previous incidents
- Configured safeguarding policies
- Patterns across similar incidents in your school
Incident Timeline
View a chronological history of all incidents for a student, helping you identify patterns and escalation.Accessing the Timeline
- From Student Profile
- From Incident View
- Navigate to Students
- Select a student
- Click the Timeline tab
- View all incidents in chronological order
Timeline Features
Chronological View
Chronological View
All incidents are displayed in date order, with the most recent at the top. Each entry shows:
- Date and time
- Category
- Brief summary
- Staff member who recorded it
- Priority level
Filtering
Filtering
Filter the timeline by:
- Date range: Last week, month, year, or custom dates
- Category: Show only specific types of incidents
- Priority: Filter by high, medium, or low priority
- Staff member: See incidents recorded by specific staff
Visual Indicators
Visual Indicators
- High priority incidents: Red indicator
- Family incidents: Blue link icon showing connection to siblings
- Open actions: Yellow flag showing pending follow-up
- Agency involvement: Purple icon when external agencies are involved
Export Options
Export Options
Export the timeline to:
- PDF report for meetings or multi-agency sharing
- CSV for data analysis
- Print view for hard copy records
Identifying Patterns
Use the timeline to spot:Frequency Changes
Increasing or decreasing incident rates over time
Trigger Patterns
Incidents occurring at specific times (e.g., Mondays, after holidays)
Category Clusters
Multiple incidents of the same type in a short period
Escalation
Growing severity or complexity of concerns
Relationship Map
Visualize connections between students, incidents, and people involved to understand the broader context.What is the Relationship Map?
The relationship map is an interactive visualization that shows:- Students involved in incidents together
- Family connections and sibling incidents
- Staff members frequently involved
- Agency contacts and external relationships
- Common locations and contexts
Viewing the Relationship Map
Understanding the Map
Node Types
Node Types
- Blue circles: Students
- Green circles: Staff members
- Purple circles: External agencies
- Orange circles: Locations
- Gray lines: Connections (hover to see incident count)
- Thick lines: Multiple incidents connecting two nodes
Map Controls
Map Controls
- Zoom: Mouse wheel or pinch gesture
- Pan: Click and drag
- Filter: Show/hide specific node types
- Time range: Adjust to show connections from specific periods
- Reset view: Return to default zoom and position
Use Cases
Peer Relationships
Identify which students are frequently involved in incidents together (bullying, friendship issues)
Multi-Agency Coordination
See which external agencies are involved and how they’re connected to different students
Location Patterns
Discover if incidents cluster in specific locations (playground, specific classroom)
Family Context
Understand connections between siblings and family-wide concerns
The relationship map updates in real-time as new incidents are recorded, giving you current insights into student connections and patterns.
Insights Page
The dedicated Insights page provides powerful analytics to help you understand incident trends across your school.The Insights page is only available to users with DSL, Deputy DSL, or Owner roles.
Accessing Insights
Click Insights in the main navigation menu (between Incidents and Settings) to access the full analytics dashboard.Cumulative Incidents Chart
The main chart shows cumulative incidents over the academic year, helping you track trends and compare performance:- Current year line: Shows cumulative incidents week by week for the current academic year
- Previous year line: Dotted line showing the same period from the previous academic year for comparison
Filtering Options
Use the filters to focus on specific areas:Category Filter
Category Filter
Filter by top-level incident categories to see trends for specific concern types (e.g., Bullying, Mental Health, Attendance).
Academic Year and Class
Academic Year and Class
Filter by year group or specific class to analyze incidents for particular student cohorts.
Compare To
Compare To
Select a comparison academic year and class to see how current trends compare to historical data. The comparison appears as a dotted line on the chart.
Key Metrics
At the top of the Insights page, you’ll see summary statistics:| Metric | Description |
|---|---|
| Incidents this academic year | Total count with percentage change from last year |
| Attendance this year | Overall attendance percentage with year-on-year comparison |
Dashboard Widget
A summary chart also appears on the main Dashboard, showing cumulative incidents for the current and previous academic year at a glance.Trend Analysis
Access school-wide analytics to understand broader patterns and inform strategic decisions.Available Analytics
- Incident Trends
- Student Metrics
- Location Analysis
- Category Insights
- Total incidents over time
- Breakdown by category
- Priority distribution
- Comparison to previous periods
Regenerating AI Analysis
If policies are updated or you want fresh insights, you can regenerate the AI analysis for any incident.Best Practices
Regular Reviews
Review student timelines weekly or monthly to catch emerging patterns early
Multi-Agency Meetings
Use relationship maps in meetings to show connections and context visually
Strategic Planning
Use trend analysis to inform staff training, resource allocation, and intervention programs
Early Intervention
Act on AI-identified patterns before concerns escalate
Privacy Considerations
When sharing insights:- Use Parent Mode when reviewing with parents to hide sensitive information
- Export only what’s necessary for the specific meeting or purpose
- Be mindful of GDPR when including student data in reports
Learn more about Parent Mode for safe information sharing.
Troubleshooting
AI summary seems inaccurate or incomplete
AI summary seems inaccurate or incomplete
- Check that the incident description contains enough detail for analysis
- Ensure relevant policies are configured in your system
- Try regenerating the summary
- If the issue persists, contact your Signal admin
Timeline is missing incidents
Timeline is missing incidents
- Check your date range filter—expand it to see older incidents
- Verify your user permissions—you may not have access to all incidents
- Check if category filters are hiding certain incidents
Relationship map looks empty or incomplete
Relationship map looks empty or incomplete
- Ensure there are enough incidents to create meaningful connections
- Adjust the time range to include more data
- Check that you’re viewing the correct student’s map
Can't access analytics
Can't access analytics
Analytics are only available to Manager and Admin roles. Contact your Signal admin if you need access.
Next Steps
Create Actions
Set up follow-up tasks based on insights
Configure Policies
Add policies to improve AI guidance